Privacy Policy

Last Updated: 29 January 2025

Cromulent Consulting, Inc. ("we," "us," "our") owns and operates the software-as-a-service platform called "Breakpoint." This Privacy Policy describes how we collect, use, disclose, and safeguard the personal information of individuals who interact with Breakpoint (collectively, the "Service").

This document outlines our practices regarding the collection, use, and sharing of personal data when you use Breakpoint. By accessing or using the Service, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users of Breakpoint and to all information collected through our Service.

Breakpoint is not intended to provide medical advice, legal advice, or any privileged or protected information.

2. Information We Collect

2.1 Information You Provide

• Account Details: Name, email address, and any other information required to create or manage your user account.
• Communications: Any information you share when contacting customer support, participating in surveys, or engaging with other features of the Service.

2.2 Information Collected Automatically

• Usage Data: We collect details on how you interact with Breakpoint, including pages viewed, features used, and timestamps of visits.
• Device and Network Information: IP addresses, browser type, device type, operating system, and session details to improve user experience and diagnose technical issues.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tools to personalize content, understand user behavior, and provide analytics. Most browsers allow you to manage cookies and can be configured to refuse cookies or indicate when a cookie is being sent.

2.3 Third-Party Sources

We may obtain information about you from third-party services (e.g., analytics providers, payment processors) to improve our Service.

3. Use of Information

We use your information to:

1. Provide and Maintain the Service: Facilitate the creation and management of your user account.
2. Enhance User Experience: Personalize content, suggestions, and features based on your preferences and usage patterns.
3. Communicate with You: Send service-related notices, security alerts, administrative messages, and share any Protected Health Information (PHI) you have provided with you directly through your verified contact methods (email, phone, etc.).
4. Improve and Develop the Service: Conduct research and perform analytics to optimize our features, fix errors, and refine performance.
5. Comply with Legal Obligations: Fulfill legal and regulatory requirements.

4. Disclosure of Information

We do not share your personal information with third parties except in the following cases:

1. Service Providers: We may share data with trusted vendors and service providers who help us operate or improve Breakpoint, such as hosting providers, analytics platforms, or payment processors.
2. Business Transfers: If we merge, acquire, or sell all or a portion of our assets, your information may be transferred as part of that transaction.
3. Legal Requirements: We may disclose your information if required by law or in response to valid requests by governmental authorities.
4. Protection of Rights: We may share data to detect, prevent, or address fraud, security issues, or to protect the rights, property, or safety of users, employees, or the public.

5. Data Retention

We keep personal information as long as needed to fulfill the purposes outlined in this Privacy Policy. When your data is no longer necessary, it is either securely deleted, anonymized, or archived for legal and compliance purposes.

6. Security

We maintain administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. Methods include encryption, secure data storage, and regular security assessments. No security measure is perfect.

7. International Data Transfers

If you access Breakpoint from outside the United States, your personal information may be transferred and processed in the U.S. or other countries where we operate. We ensure appropriate safeguards to protect your data in accordance with applicable privacy regulations.

8. Children's Privacy

Breakpoint is not directed to individuals under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected such data, contact us to request deletion.

9. Your Choices

9.1 Access and Correction

You can review, update, or correct your personal information by managing your account settings or contacting us directly.

9.2 Marketing Communications

If you receive promotional messages, you can opt out by using the unsubscribe link or by updating your communication preferences in your account settings.

9.3 Cookies and Tracking Technologies

You can manage or disable cookies in your browser settings. Doing so may affect certain features of Breakpoint.

10. Third-Party Links

Breakpoint may include links to third-party websites or services. These sites operate independently of our Service and have their own privacy policies. We encourage you to review those policies for further information on their practices.

11. Disclaimer

Breakpoint is designed to provide a software-as-a-service platform. It is not intended to provide medical advice, legal advice, or any kind of privileged or protected information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any modifications will be effective immediately upon posting the revised Privacy Policy on Breakpoint. We recommend reviewing it periodically for the latest information.

13. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

• Cromulent Consulting, Inc.
• Email: [email protected]
• Address: 499 Hays St, Dripping Springs, TX 78620

By using Breakpoint, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.